At Rackley Roofing, we are who we are because of our six core values: Humble, Hungry, Smart, Innovative, Accountable, and Customer Focused. Being customer focused reminds us we’re here to help our customers and do what’s best for them. Cheryl Fields and David Blair are two of our team members who symbolize what it means to be focused in this way.
Why Is Being Customer Focused Important?
When we’re focused on our customers, we are able to provide them with the respect and care they deserve. It helps the whole process to be seamless and hassle free while ensuring Rackley is reliable.
David says, “When you go to a job site and they see it’s Rackley, they know they’ll get the best. Rackley will satisfy them, even at our own expense. We’ll then walk away with a good relationship between us.”
How Does It Help?
Not only does this focus play a critical role in keeping our customers happy, it’s also key in keeping their business. As David says, “If they aren’t satisfied, they won’t call you back or want to work with you again.” We want to continue transforming the roofing industry and one of the crucial parts to do so is being customer focused.
How Are We Customer Focused Each Day?
Each and every day we give our customers unmatched service. Cheryl says, “We give honest service and give customers a satisfying experience by putting them first.” David follows it up and says, “We do what we say we’re going to do and try to ensure it gets done in a timely manner.” We do our best to consider every option we have to keep our customers happy.
How Does Being Customer Focused Help Rackley Be The Best?
When we’re focused on the customer we stay consistent. Cheryl says, “With everything going on in the world, being customer focused helps keep us driven and on course.” We’re able to provide unmatched customer service which no company can compare to. No matter how difficult it may be, we’ll keep striving to do it every day.
If you’re in need of commercial roofing services in Tennessee, Rackley Roofing is here to help. We’ll guarantee you get the best service there is. Contact us today to get started!