As trusted providers of full-service commercial roofing in Nashville, Memphis, Knoxville, and Chattanooga, and throughout Tennessee, Rackley Roofing is managed by a superb team of expert roofing-industry professionals.

Our Core Values

+ Humble

We focus more on our teammates than ourselves.

+ Hungry

We have a strong work ethic and aren’t afraid to push the limits while completing every job to the best of our abilities.

+ Smart

Not intellectually smart, but inter-personally smart.  We understand that our actions have consequences and how to work with a dynamic group of people to create a positive outcome.

+ Innovative

We are a creative problem-solver by trade, open to change and embracing the tried-and-true.

+ Accountable

We do what we say we are going to do. We guarentee a clearly communicated decision process and aligned results.

+ Customer Focused

Our customers are #1. We treat them with respect and strive to satisfy their needs to the best of our abilities.

Positions Available

Roles & Responsibilities
Provide labor and technical knowledge during a roofing job.

  • Follow RRCI policies, processes and disciplines (Co manuals, Handbook)
  • Collaborate with RRCI employees to meet and exceed industry standards and processes
  • Complete the field tasks per the direction of Roofing Foreman
  • Abide by all Safety/Quality/Production requirements

Roles & Responsibilities

  • Work with Company Service Department to achieve company revenue, expense and profit goals
  • Estimate Preparation (New Construction) – Team with Company sales department to manage and recruit clients
  • Follow RRCI policies, processes and disciplines (Co manuals)
  • Collaborate with RRCI employees to meet and exceed industry standards and processes
  • Bid and project manage scopes of work for current and potential clients
  • Manage accounts assigned by company as well as accounts developed by project manager.
  • Sell scope of work proposals to meet and/or exceed department budget goal.
  • Review each job individually and insure information is provided in order for RRCI safety, quality and value guidelines are met, installed and followed
  • Perform accurate roof inspection/assessment field walks of customer’s buildings.
  • Use of company’s CRM and roof assessment software.

Roles & Responsibilities

  • Estimate Preparation (Reroof) – Collect pertinent job information from on-site visits including but not limited to roof measurements, roof core information and overall roof condition, material staging, hoisting equipment setup, utilizing the RRCI standardized method.
  • Estimate Preparation (New Construction) – Review provided plans and specifications for clarity and intent.
  • Estimate Preparation (Common) – Compose and submit RFI’s (Request for Information) to designer/consultant/owner for clarifications on project specific information that is unclear at time of bid.
  • Estimate Preparation (Common) – Work closely with material and equipment vendors to obtain competitive pricing on purchased goods and rental equipment.
  • Actively review project variables in order to find the most competitive and customer centered roof system assembly.
  • Prepare estimates utilizing The EDGE estimating software.
  • Review estimate and supporting documentation with estimating department manager or senior estimator.
  • Prepare project specific proposal outlining such items as anticipated or predetermined staging and hoisting locations as well as roof installation details and general construction procedures.
  • Accompany assigned business development associate to proposal delivery.
  • Actively make follow up calls on outstanding/delivered proposals when no business development associate is assigned to project.
  • Once projects are obtained, complete the Project Information Packet (P.I.P.) and conduct handoff with assigned project manager.
  • Attend preconstruction meeting with operations department.
  • Assist in pricing change orders and other project specific tasks to help maximize project profitability.
  • Participate in continuing education, trade shows, seminars, publications to keep up with industry standards.
  • Monitor bid calendar on Dataforma daily to allow attention to upcoming schedule, and practice minimum 2 week look ahead
  • Facilitate communications between various depts. engaged in completing work
  • Develops and maintains resource information on products, vendors, subcontractors, govt requirements, etc.
  • Photocopies documents and plans, maintain project databases.

Roles & Responsibilities

Be the day to day manager of field operations and scheduling for the service department.

  • Work with Company Service Department to achieve company revenue, expense and profit goals
  • Team with Company sales department to manage and recruit clients
  • Follow RRCI policies, processes and disciplines (Co manuals, Handbook)
  • Collaborate with RRCI employees to meet and exceed industry standards and processes
  • Assist the service manager in running the day to day activities of the service department. Specifically by overseeing the creation of T&M WOs, contacting customers and scheduling work as well as follow up after completion of the job.
  • Work closely with the Service Manager to oversee all field operations for the Service Department.
  • Be the first line in Customer Service for the RRCI Company Service Department.
  • Coordinate with client to achieve maximum customer satisfaction.
  • Expert use of the company’s CRM.
  • Mentor service foreman, assessors and admin to the expectation of managing the Service Division productivity and profits
  • Responsible for training service department crew employees to company policies, their job responsibilities and inter-department communication and continuity
  • Continually develop the most effective and efficient people and processes

Roles & Responsibilities

  • Provide technical and leadership skills necessary to oversee and manage jobs to the expectations of Rackley Roofing Company, Inc. management.
  • Work with Company to achieve company revenue, expense and profit goals
  • Team with Company sales department to manage and recruit clients
  • Follow RRCI policies, processes and disciplines (Co manuals)
  • Collaborate with RRCI employees to meet and exceed industry standards and processes
  • Run all aspects onsite for jobs for RRCI Company.
  • Complete needed reports pertaining to daily work or RRCI vehicles or equipment.
  • Provide daily photos of work
  • Provide leadership to train the people on your crew in standard roofing practices.
  • Maintain company vehicle as well as inventory of materials and equipment.
  • Provide exceptional customer service when representing RRCI Company to customers.

MEASUREMENT OF PERFORMANCE

  • Perform all duties outlined in the job description and standard procedure to their fullest extent.
  • Manage your business daily through communication, professionalism, respect, organization and efficiency.
  • Safety/Quality/accuracy/timeliness of roofing and related tasks in the field.

Roles & Responsibilities

  • Provide technical and leadership skills necessary to oversee and manage jobs to the expectations of Rackley Roofing Company, Inc. management.
  • Work with Company to achieve company revenue, expense and profit goals
  • Team with Company sales department to manage and recruit clients
  • Follow RRCI policies, processes and disciplines (Co manuals)
  • Collaborate with RRCI employees to meet and exceed industry standards and processes
  • Run all aspects onsite for jobs for RRCI Company.
  • Provide technical ability to diagnose and repair commercial roofs.
  • Complete needed reports pertaining to daily work or RRCI vehicles or equipment.
  • Provide leadership to train the people on your crew in standard roofing practices.
  • Maintain company vehicle as well as inventory of materials and equipment.
  • Provide exceptional customer service when representing RRCI Company to customers.

MEASUREMENT OF PERFORMANCE

  • Perform all duties outlined in the job description and standard procedure to their fullest extent.
  • Manage your business daily through communication, professionalism, respect, organization and efficiency.
  • Safety/Quality/accuracy/timeliness of roofing and related tasks in the field.

Roles & Responsibilities

  • Work with Company Service Department to achieve company revenue, expense and profit while focusing on safety and quality.
  • Team with Company sales department to manage and recruit clients
  • Follow RRCI policies, processes and disciplines (Co manuals)
  • Collaborate with RRCI employees to meet and exceed industry standards and processes
  • Work closely with the Service Coordinator to oversee all field operations for the Service Department
  • Review each job individually and insure information is provided in order for RRCI safety, quality and value guidelines are met, installed and followed
  • Review the reports, findings, pictures turned in by Service field personnel for Service jobs and other RRCI required documents.
  • Perform accurate roof inspection/assessment field walks of customer’s buildings
  • Use of company’s CRM and roof assessment software.
  • Coordinate with client to achieve maximum customer satisfaction.
  • Mentor service foreman, assessors and admin to the expectation of managing the Service Division productivity and profits
  • Manage field personnel in a learning environment to promote personal and professional growth within the ranks.
  • Oversee the ordering of materials by the Service Administrator for current or future service jobs.

MEASUREMENT OF PERFORMANCE

  • Perform all duties outlined in the job description and standard procedure to their fullest extent.
  • Manage your business daily through communication, professionalism, respect, organization and efficiency.
  • Work within the hours of operation for RRCI, which is dependent on season, weather, job load, etc.
  • Increased customer’s satisfaction
  • Timely completion of tasks

Roles & Responsibilities

  • The Project Manager is the primary company representative responsible for the overall design, implementation, direction,
    completion, and financial outcome of major building envelope related projects. The Project Manager proactively directs and
    supervises all activities related to contract administration, contract super vision, system design, submittal process, product
    procurement, change orders, billings, project financial projections, schedule requirements, and all overall risk management to ensure
    projects are completed in a quality, profitable, and safe manner.
  • Upon project hand off the Project Manager is principle customer service representative as well as industry professional to general contractors, building owners, property managers, consultants, architects, and engineers whose focus is tirelessly meeting and
    exceeding contract commitments, project challenges, customer needs, and expectations.
  • Within the company the Project Manager primarily works with project administrators, CAD administrators, estimators, business
    development, project operations, accounting, vendors and subcontractors to achieve all objectives.
  • The Project Manager will be required to attend Hand‐Off Meetings, Preconstruction Meetings, Post Construction Meetings, Project
    Manager Meetings, Production Meetings, Project Specific Meetings as required (on site and off site) as well as Rackley Roofing
    company, Inc. wide meetings.

MEASUREMENT OF PERFORMANCE

  • Perform all duties outlined in the job description and standard procedure to their fullest extent.
  • Manage your business daily through communication, professionalism, respect, organization and efficiency.
  • Safety/Quality/accuracy/timeliness of roofing and related tasks in the field.

 

Client/Business Development

  • Assists sales and estimating with response to new project opportunities and have the ability to present proposals and credentials to our Clients if required.
  • Builds effective relationships with customers, design teams, subcontractors, suppliers, and trade partners that reflect and support company core values and meets or exceeds the customer’s expectations.
  • Actively participates in industry, client, and community relations to enhance company image.
  • Pursues on-going professional development training.
  • Provide Sales & Estimating with current or historical information as it relates to system bid design including but not limited to FM Assemblies, warrantable manufacturer assemblies, system details, LEED, applicable codes, “tricks of the trade” as learned on previous projects

Preconstruction 

  • Makes sure timely scheduling of the project Handoff Meeting occurs.
  • Actively participates in the handoff meeting and confirms that all forms are filled out accordance with policy, ensures that scopes have been fully analyzed, pinpoints job start obstacles, recognizes areas of scope clarification required, establishes and executes a plan of action to achieve job start goals.
  • Reviews contract for bid scope plus budget consistency, identifies contract language or project specific regulations that may affect profitability and risk adverse construction, confirms insurance requirements, confirms bond requirements works with the client and contract administrator to achieve a mutually agreed construction agreement.
  • Establishes the design document and submittal needs as required by the contract documents, project requirements, code compliance. Manages all required clarifications through site visits, request for information, and substitution request. Directs the CAD & Submittal Administrator to achieve design document and submittal needs. Reviews design document as well as the submittal items with the production team and estimator prior to transmitting to the system manufacturer, design team, contract client or jurisdiction for contract compliance, code compliance, warranty guidelines, and constructability. Provides all follow up for approval.
  • Coordinates design documents with the client, design team, and other contractors for accurate installation and budget conformance.
  • Coordinates project specific logistics with the contract client.
  • Confirms that all project set up requirements are completed timely and accurately including but not limited to project folders, accounting software set up, project management software set up, project specific material testing, project specific background checks, project specific safety requirements, insurance submissions, labor reporting, permitting, and manufacturer assembly warranty approval submission.
  • Leads a thorough preconstruction meeting with field operations team reviewing the intended project design, labor needs, material types, installation guidelines, equipment needs, logistics, purchasing, schedule, safety project procedures, and company communication protocol.

Project Execution

  • Implements all contractual requirements as well as provides all contractual correspondence for assigned projects.
  • Visits projects as required for site-specific meetings, logistics direction, detail coordination, quality control, trade partner coordination, Subcontractor management, and overall site controls. Daily reports shall be authored as required for field documentation.
  • Establishes and manages the project schedule with the operations team to exceed project and company goals.
  • In a timely manner, provides the operations team all required approved design documentation including product data, installation drawings and details, and safety data sheets complete a successful quality installation
  • Responsible for the major purchases for projects. Reviews the estimate for accuracy including cost coding, waste factors, quantities, material type, material unit of purchase and description. Provides the purchasing agent a breakdown of the purchase needs, special payment terms, and delivery constraints in accordance with the purchasing policy. Analyzes material use on project and makes future purchasing adjustments as required.
  • Works with the Project Administrator to author all subcontracts as required for project execution. Confirms scope provided to the estimator at bid time or authors scope as required if subcontractor is required and not carried in the estimate. Negotiates contract price and payment terms. Confirms subcontractor insurance qualifications as well as authorizes subcontractor invoicing.
  • Works with the project team to provide and respond to RFI’s as required, work through design/scope revisions, tracks all updates, provide all required documentation in a timely manner, track all changes accordingly, file backup documentation neatly, and implement project design revisions as required with all parties.
  • Works with the estimating department and field operations to originate, price, track, account for, bill, and execute Change Order work for all scope revisions throughout the project.
  • Establishes all billing requirements for all projects, builds Schedule of Values as required, fills out all pay applications, as well as provides all back up documentation required for billing submissions as defined in the contract documents and required by the accounting department.
  • Reviews project job cost weekly for accuracy and forecasting. Provides all corrections and updates as required to the related parties.
  • Provides monthly project revenue forecasting as required for each project. Provides all corrections and updates as required weekly.
  • Provides and manages all required project reporting including but not limited certified payroll, controlled insurance, time and material back up, unit cost back up, stored material documentation, photo documentation, safety, daily reports, quality control, consultant requirements, and all contract client requirements.
  • Responsible for maintaining a clean, accessible, organized job folder in accordance with all company policies and procedures.

 

Project Closeout 

  • Ensures all closeout requirements are provided in a timely manner to the client including but not limited to as-built drawings, LEED, warranties, as well care and maintenance programs.
  • Confirms all city permits are closed and inspected as required.
  • Verifies that all bonds and insurance programs are closed and settled.
  • Guarantees all project accounting and labor reporting closed out.

Competencies 

  • Strong background and resume of building envelope, construction knowledge, and expertise
  • Personifies high standards of honesty, integrity, trust, openness, fairness, and compassion
  • Takes ownership of areas of responsibility
  • Confronts constructively to minimize impact to the organization and others
  • Adapts behavior and work methods to changing conditions and unexpected obstacles
  • Shares information and expertise with others to increase understanding and informed decision making
  • Actively contributes individual expertise to achieve team goals
  • Commits to action and is decisive as the situation demands
  • Motivates others to achieve desired outcomes by directing, coaching, and delegating as the situation requires
  • Builds commitment, pride, and team spirit to enhance group efforts
  • Organizes work to stay on track towards project specific and company goals
  • Deals with complex and sometimes ambiguous information
  • Delivers consistent messages that reinforces the organization’s priorities
  • Provides a clear sense of direction for the team
  • Collaborative team player
  • Sound organizational skills
  • Uses resources efficiently
  • Problem Solver
  • Adapts behavior and work methods to changing conditions and unexpected obstacles
  • Applies Continually seeks sources of information and/or subject matter experts for solutions
  • Expertise to perform job effectively
  • Continually seeks sources of information and/or subject matter experts for solution
  • Stays current in terms of professional development
  • Knows when and where to obtain assistance when faced with challenging work problems
  • Holds people accountable
  • Analyzes pertinent information to better understand

 

Measurement of performance

  • Quality
  • Safety
  • Accuracy
  • Attention to Detail
  • Procedure Adherence
  • Timelines
  • Attitude
  • Team Work
  • Internal and External Customer Satisfaction
  • Professional Development
  • Attendance
  • Proactivity
  • Self Sufficiency
  • Profit Consistency

Role and Responsibilities

Provide labor and technical knowledge during a service job.

  • Follow RRCI policies, processes and disciplines (Co manuals)
  • Collaborate with RRCI employees to meet and exceed industry standards and processes
  • Complete in the field tasks per the direction of Service Foreman
  • Abide by all Safety/Quality/Production standards

Measurement of performance

  • Perform all duties outlined in the job description and standard procedure to their fullest extent.
  • Manage your business daily through communication, professionalism, respect, organization and efficiency.
  • Safety/Quality/accuracy/timeliness of roofing repairs and related tasks in the field.

As trusted providers of full-service commercial roofing in Nashville, Memphis, Knoxville, and Chattanooga, and throughout Tennessee, Rackley Roofing is managed by a superb team of expert roofing-industry professionals.

Chris Sutton

Our Core Values

+ Humble

We focus more on our teammates than ourself.

+ Hungry

We have a strong work ethic and aren’t afraid to push the limits while completing every job to the best of our abilities.

+ Smart

Aside from our industry know-how, we understand the dynamics of a group of people and strive to have a positive outcome on all those that we come into contact with.

+ Innovative

We are a creative problem-solver by trade, open to change and embracing the tried-and-true.

+ Accountable

We do what we say we are going to do. We guarentee a clearly communicated decision process and aligned results.

+ Customer Focused

Our customers are #1. We treat them with respect and strive to satisfy their needs to the best of our abilities.

Roles & Responsibilities
Provide labor and technical knowledge during a roofing job.

  • Follow RRCI policies, processes and disciplines (Co manuals, Handbook)
  • Collaborate with RRCI employees to meet and exceed industry standards and processes
  • Complete the field tasks per the direction of Roofing Foreman
  • Abide by all Safety/Quality/Production requirements

 

Roles & Responsibilities

  • Work with Company Service Department to achieve company revenue, expense and profit goals
  • Estimate Preparation (New Construction) – Team with Company sales department to manage and recruit clients
  • Follow RRCI policies, processes and disciplines (Co manuals)
  • Collaborate with RRCI employees to meet and exceed industry standards and processes
  • Bid and project manage scopes of work for current and potential clients
  • Manage accounts assigned by company as well as accounts developed by project manager.
  • Sell scope of work proposals to meet and/or exceed department budget goal.
  • Review each job individually and insure information is provided in order for RRCI safety, quality and value guidelines are met, installed and followed
  • Perform accurate roof inspection/assessment field walks of customer’s buildings.
  • Use of company’s CRM and roof assessment software.

Roles & Responsibilities

  • Estimate Preparation (Reroof) – Collect pertinent job information from on-site visits including but not limited to roof measurements, roof core information and overall roof condition, material staging, hoisting equipment setup, utilizing the RRCI standardized method.
  • Estimate Preparation (New Construction) – Review provided plans and specifications for clarity and intent.
  • Estimate Preparation (Common) – Compose and submit RFI’s (Request for Information) to designer/consultant/owner for clarifications on project specific information that is unclear at time of bid.
  • Estimate Preparation (Common) – Work closely with material and equipment vendors to obtain competitive pricing on purchased goods and rental equipment.
  • Actively review project variables in order to find the most competitive and customer centered roof system assembly.
  • Prepare estimates utilizing The EDGE estimating software.
  • Review estimate and supporting documentation with estimating department manager or senior estimator.
  • Prepare project specific proposal outlining such items as anticipated or predetermined staging and hoisting locations as well as roof installation details and general construction procedures.
  • Accompany assigned business development associate to proposal delivery.
  • Actively make follow up calls on outstanding/delivered proposals when no business development associate is assigned to project.
  • Once projects are obtained, complete the Project Information Packet (P.I.P.) and conduct handoff with assigned project manager.
  • Attend preconstruction meeting with operations department.
  • Assist in pricing change orders and other project specific tasks to help maximize project profitability.
  • Participate in continuing education, trade shows, seminars, publications to keep up with industry standards.
  • Monitor bid calendar on Dataforma daily to allow attention to upcoming schedule, and practice minimum 2 week look ahead
  • Facilitate communications between various depts. engaged in completing work
  • Develops and maintains resource information on products, vendors, subcontractors, govt requirements, etc.
  • Photocopies documents and plans, maintain project databases.

Roles & Responsibilities

Be the day to day manager of field operations and scheduling for the service department.

  • Work with Company Service Department to achieve company revenue, expense and profit goals
  • Team with Company sales department to manage and recruit clients
  • Follow RRCI policies, processes and disciplines (Co manuals, Handbook)
  • Collaborate with RRCI employees to meet and exceed industry standards and processes
  • Assist the service manager in running the day to day activities of the service department. Specifically by overseeing the creation of T&M WOs, contacting customers and scheduling work as well as follow up after completion of the job.
  • Work closely with the Service Manager to oversee all field operations for the Service Department.
  • Be the first line in Customer Service for the RRCI Company Service Department.
  • Coordinate with client to achieve maximum customer satisfaction.
  • Expert use of the company’s CRM.
  • Mentor service foreman, assessors and admin to the expectation of managing the Service Division productivity and profits
  • Responsible for training service department crew employees to company policies, their job responsibilities and inter-department communication and continuity
  • Continually develop the most effective and efficient people and processes

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  • Personal Information


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