An unwavering commitment is what sets successful individuals and organizations apart from those who are merely average, as the willingness to persevere and see things through to their conclusion is often the key to achieving long-term success. Rackley Roofing, a company that has been revolutionizing the roofing industry since 1974, displays such a commitment. With a straightforward mission to transform the roofing industry through unmatched customer service, documentation, and safety, Rackley has been setting new standards for excellence. At the heart of their success are their core values: being smart, accountable, innovative, customer-focused, hungry, and humble. Join us as we delve into how Rackley Roofing embodies these values and consistently delivers exceptional results.
Unmatched Customer Service
Almost everyone has experienced poor customer service during their lifetime. It can happen in various situations, such as receiving unhelpful responses, experiencing long wait times without resolution, or dealing with rude or unprofessional staff. That will not happen with Rackley. We aim for 100% customer satisfaction. Nothing less. Every day. Always. When a commercial building owner or property manager engages with Rackley Roofing to address a need or answer a question, they can trust that the customer service they receive will be courteous, responsive, knowledgeable, and professional
Unmatched Documentation Management
Accurate documentation is defined as “the evidence that unambiguously tracks the condition of a given subject or object.” A precise documentation method (as part of the all-inclusive roof maintenance program, Rackley RoofCheck) is paramount to exceptional service, providing knowledgeable guidance to commercial building owners. It also provides details in case a warranty or insurance issue should ever arise in the future.
Unmatched Safety Standards
Conceptually, workplace safety incorporates all measures and practices taken to preserve the well-being of individuals, including workers, customers, vendors, and guests. In addition to protecting its workers against accidents and injuries, Rackley Roofing takes extra precautions to safeguard its customers and their property. In fact, we have two OSHA 30 instructors on staff! Visit our FAQ page to learn more about our strict safety precautions.
Fulfilling The Core Values:
Only the most highly skilled and exceptionally qualified roofing professionals work for Rackley Roofing. As a full-service commercial roofing company, Rackley dedicates itself to hiring and retaining full-time in-house talent with one objective: providing unparalleled service that invariably exceeds customer expectations. When a commercial building owner needs roofing work performed, the team at Rackley Roofing has their back.
All the latest safety protocols and processes are implemented and followed at Rackley Roofing to accomplish this critical objective. Because they prioritize safety, productivity increases, morale improves, and fewer lost work days occur. Customer satisfaction increases, and work project objectives and timelines are fulfilled.
Rackley Roofing proudly owns one of the highest safety ratings in the roofing industry. An in-house, full-time safety director and third-party safety auditor also regularly perform safety audits.
Each crew member at Rackley Roofing focuses on one specialty. There are no generalists. When hiring Rackley Roofing for a commercial roofing project, building owners and property managers know that the guidance, products, and services they receive will address their business needs fully and uncompromisingly.
Unlike other roofing companies, Rackley Roofing contains two distinct divisions: Production and Service. On the Production side, personnel perform onsite responsibilities, including roof tear-off and installation. On the Service side, personnel investigate and repair roofs and handle Rackley RoofCheck maintenance.
hey also have their own in-house sheet metal fabrication department. This has been an innovative solution to meet customer needs for custom metal roofing, panels & other aesthetic treatments. It means that they do not need to wait before ordering these custom pieces from an outside shop because they fabricate & fit them, saving customers time and money!
Transparent communication lets customers know what is happening at any given time. Employing dedicated Service Coordinators, Rackley Roofing demonstrates the importance of accessibility. A continuous communication dialogue from first contact through completing any work assignment ensures customer peace of mind.
“When considering customer service, you think about Chick-fil-A or Walt Disney. Their customer service is so great nothing else compares. In our mind, our customer service is the same. We want it to be so great that our customers wouldn’t even consider going elsewhere. We continually go above and beyond to keep reaching our goals.” – Curtis Sutton, President, Rackley Roofing
When Rackley Roofing inspects, repairs, or replaces a roof, any problem areas are analyzed meticulously using the latest technological advances and detail-oriented processes. Each customer receives a comprehensive report of the existing roof’s condition, identifying issues of concern and offering helpful recommendations.
This sincere and objective approach to addressing customer needs in an honest and forthright manner defines them. Every team member understands that prioritizing customer concerns results in satisfaction. Customers want to hire Rackley for their next roofing project and recommend them to others.
Rackley’s commitment to going above and beyond to give customers the best possible commercial roofing experience ensures expectations are met and objectives are achieved. Unlike other roofing companies, Rackley Roofing does not try to oversell. They regularly create practical plans to extend the lives of existing roofs.
This sincere and objective approach to addressing customer needs in an honest and forthright manner defines them. Every team member understands that prioritizing customer concerns results in satisfaction. Customers want to hire Rackley for their next roofing project and recommend them to others.
Unrivaled Commercial Roofing Service
Rackley Roofing offers the highest quality services for commercial building owners and facility managers throughout the Southeastern United States. No matter what commercial roofing needs (inspection, maintenance, repair, or replacement), they guarantee the right solution by employing exceptional attention to detail.
Schedule a complimentary consultation today to learn more about Rackley Roofing’s unmatched commercial roofing services or to receive a free, no-obligation estimate.